Investment Bank
A director at one large investment bank fell sick and was soon hospitalized. Feeling slightly better but still in the hospital, she wanted to work on her laptop late one night. Unfortunately, her laptop was acting up, and she was unsure how to fix the problem herself. She needed her support company's IT help desk right there.
Unfortunately for her, the company's service-level agreement didn't include late night trips to hospitals. The support staff refused to send an engineer to fix the problem.
The director was working on an important deal with a large client. She needed access to her office's resources to work on the deal, so she called us.
We immediately sent one of our engineers to the hospital. The engineer connected the director to her office's network via a VPN, or virtual private network. She worked on a report, printed it to her office printer, and had her assistant deliver it to the client first thing in the morning.
Thanks to the director's hard work and our assistance, the investment bank won continued business from the client.
Phone: +1-347-426-0386
Fax: +1-646-390-9264
Mobile: +1-347-993-6012
Phone: +81-3-5404-3832
Fax: +81-3-4496-6052
Mobile:090-6529-1959
Phone: +65-6320-8592
Fax: +65-6322-0808
Phone: +60-3-2169-7490
Fax: +60-3-2169-7491