Coffee Company
At one small coffee company, there was plenty of room for improvement in IT services.
None of the employees' PCs had backup systems. Each PC was physically attached to its own printer. Contact lists and files were unshared, so a sick day or vacation for an employee meant the temporary loss of access to that employee's professional network and critical work for the rest of the company.
Building your business requires easy access to your customers and effective collaboration among your employees. Only one person in the organization had access to the customer management software, and no collaboration tool existed.
The director of the coffee company realized there must be a better way, so she called us.
We quickly implemented Small Business Server 2003 for the company. They soon had file, printer, and contact sharing, a state-of-the-art firewall, SharePoint services for collaboration, and an HP tape backup system for critical business data. We installed scripts to regularly defragment the desktops' hard drives during downtime, monitor system and event logs to alert us to problems, and proactively defend against the possibility of intrusion or other malicious actions.
Over the last three years, none of the coffee company's PCs failed or experienced degraded performance over time. Regular backups were stored on the tape hard drives, and luckily never needed to be used. Aside from scheduled maintenance, the servers experienced no downtime.
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