Desktop Services

Imagine this scenario: you've got 500 users of a legacy product in your organization. Support from the software's manufacturer has been discontinued. Upgrading to newer software gives you manufacturer support, but at a steep cost. On the other hand, keeping your outdated software means you're on your own when a problem sprouts up. In such unfavorable circumstances, you need someone to guide you.

Whatever your choice, we will be there to support you. We can handle legacy support through our extensive network of highly skilled and trained professionals, as well as software upgrades and the growing pains associated with moving to new systems and frameworks that might not be backward-compatible.

Support for common desktop applications

We offer remote assistance for common productivity applications including Internet Explorer, Firefox, Word, Excel, Outlook, LotusNotes, and more.

Legacy hardware and software support

After your software support has expired, we will be there to support you for as long as necessary. When you decide to upgrade, we will handle all the details to ensure no productivity is lost and your new system is entirely backward-compatible.

System-wide hardware and software upgrades

We can remotely update all desktops in your infrastructure with security updates and software patches. We also install hardware and drivers for devices including motherboards, CPUs, RAM, video cards, and hard drives for all your desktops, or just one.

Automated Maintenance

We install scripts on your computers to send remote upgrades and perform routine maintenance such as drive defragmentation, virus scanning, and performance troubleshooting.

Connectivity issues and support

When a user can't connect to the network, there is usually a simple fix. Give us a call and we'll quickly resolve it. We can also handle adding new user accounts and automatically deleting accounts of former employees.